Last updated: September 2026
We want you to be happy with what arrives. If something is not right, here is how it works.
Please open and check the parcel while the delivery person is still there. This is the easiest moment to spot a wrong item or damage, and it saves everyone time.
You can request an exchange within 3 days of receiving your order. Contact us on +880 1333 670070 or info@srfashionworld.com with your order number and a photograph of the item.
To be accepted, the item must be unworn and unwashed, with all tags still attached, and in its original packaging. Items that have been worn, altered, washed, perfumed or damaged after delivery cannot be exchanged.
We accept exchanges where the item delivered is the wrong size or colour, where it does not match its description, or where it arrived with a manufacturing fault.
Because these are clothing items, we do not offer exchanges simply for a change of mind after the item has been worn. Please check the measurements on the product page before ordering.
If the fault was ours — wrong item sent, or a manufacturing defect — we cover the delivery cost both ways. If you are exchanging for a different size or colour, you cover the cost of sending the item back to us.
Our usual remedy is an exchange or a store credit. Where an exchange is not possible — for example the item is out of stock — we will refund you. Refunds are issued to the original payment method, or by mobile banking for cash on delivery orders, normally within 7 to 10 working days of us receiving the returned item.
Undergarments and any item marked as a final sale cannot be exchanged, for hygiene reasons.
You can cancel any order free of charge before it has been dispatched. Once the parcel is with the courier, the exchange process above applies instead.
Message us on WhatsApp at +880 1333 670070 with your order number and a photograph, and we will tell you the next step the same day.
